how to cancel planet fitness membership online
- Tony Palladino
- 11 hours ago
- 7 min read
Canceling your Planet Fitness membership online can be tricky, as it depends on your home club's policies and membership type. While some locations allow online cancellations, most require in-person visits or certified mail. Here’s what you need to know:
Online Cancellation: Log in to your account on the Planet Fitness website. If available, submit a cancellation request under the membership management section.
Deadlines: Cancel by the 10th to avoid the next billing cycle or by the 25th of the previous month to skip the $49 annual fee.
Other Methods: Visit your home club in person or send a certified letter with your cancellation request.
Fees: Early cancellations under a minimum-term contract may incur a $58 fee.
Keep track of deadlines, confirm your cancellation, and save all related documents to avoid unnecessary charges. If online cancellation isn’t an option, certified mail or an in-person visit ensures your request is processed.
How to Cancel Planet Fitness Online in 2025 | Step-by-Step
Know Your Planet Fitness Membership Terms
Take a close look at your membership agreement. Planet Fitness policies aren’t uniform across the board - they can vary depending on your home club and the type of membership you have. As Planet Fitness Customer Service explains, "Some policies and procedures may vary by location based on state and local guidelines." For instance, cancellation rules in California might not match those in New York. Understanding these differences will help you navigate the process more smoothly.
Your membership type - whether it’s the Classic plan or the PF Black Card® - comes with specific fees and may include an early cancellation penalty. Double-check your membership details to avoid any unexpected costs or penalties.
Start by gathering all the key information tied to your account.
Find Your Membership Details
Log into your account through the Planet Fitness website or the PF App to access your membership information. Navigate to "VIEW & UPDATE RECORDS" to find your membership agreement, contact details, and visit history. For billing information, including your monthly payment date, annual fee date, and payment method, head to "My Billing Info & Balance" in the account menu.
If you’re unsure about your home club, membership ID, or contract terms, check your billing statement. Can’t find what you need online? Reach out to your home club directly for assistance.
Check the Cancellation Rules
Your home club’s specific cancellation policy will outline the notice period and any fees involved. Look over your membership agreement to see if you’re locked into a minimum-term commitment. If so, canceling early might mean paying a buyout fee.
Also, make sure there are no unpaid charges on your account, as these can delay the cancellation process. Once you’ve reviewed your membership terms and confirmed all details, you’ll be ready to move forward with the cancellation steps.
How to Cancel Your Planet Fitness Membership Online
Planet Fitness offers the option for some members to cancel their membership through the online member portal, though this depends on your specific home club's location and the type of membership you have. According to their customer service page, you can cancel by "logging into your account online through the member portal on the website". Here’s a step-by-step guide to help you through the process if this option is available to you.
Log In to Your Account
Start by heading to planetfitness.com/login and accessing the "My Account" section. Use the email address and password you registered with when signing up for your membership. If you haven’t set up a password yet, you can follow the prompts on the mobile app to create one. Once logged in, you’ll have access to manage your membership, check billing details, and update your account information.
Submit Your Cancellation Request
After logging in, go to the membership management section. Look for the option to request a membership cancellation. Timing is important here - submit your request by the 10th of the month to avoid being billed on the 17th, or by the 25th to skip the annual fee. If your membership is still under a minimum-term contract, note that a $58 buyout fee may apply. Be sure to save any confirmation details for your records.
Email Cancellation Is Not Supported
If you’re thinking about canceling via email, it’s important to know that Planet Fitness does not allow this method. The company only accepts cancellations in three ways: by visiting your home club in person, sending a certified letter to your home club, or using the online member portal. Make sure you follow one of these approved methods to ensure your cancellation is processed smoothly.
Other Ways to Cancel If Online Isn't Available
If your home club doesn't offer online cancellation, you can end your membership in person, via certified mail, or by transferring to a club that supports online cancellation. Here's a closer look at these options:
Cancel at Your Home Club
Head to your home club and submit a written cancellation request. Be sure to include your membership ID, home address, date of birth, the last four digits of your Social Security Number, and your driver's license number. When you hand over the request, ask for written confirmation with an employee's signature. This proof can help resolve any billing disputes later on.
Send a Certified Letter
Another option is to mail your cancellation request using USPS Certified Mail with "Return Receipt Requested" to ensure you have proof of delivery. In your letter, include your full name, membership ID, the address of your home club, your contact information, and a clear statement that you're canceling your membership, along with the desired cancellation date. Request written confirmation of the cancellation. Keep copies of your letter, receipts, and tracking information, and check your bank statements for the next two billing cycles to confirm that charges have stopped.
"You don't write a certified letter to cancel your gym membership. You write a letter, complying with whatever requirements the gym has on what the letter must say. Then you go to the post office and mail it certified mail. Tip: Make it 'Return Receipt Requested.' It doesn't cost much more, and it's more effective. That's how you write a 'certified letter.'" – Donald Tepper, MA in journalism
Transfer Your Membership
If you'd prefer, you can transfer your membership to another Planet Fitness location that offers online cancellation. However, this option comes with some restrictions. To qualify, you must have been a member for at least 90 days, not have transferred recently, hold a monthly-billed plan, and have no outstanding dues. Be aware that a transfer fee may apply. Before making the switch, double-check that the new club supports online cancellation - otherwise, you'll still need to use one of the other methods mentioned above.
Confirm Your Cancellation and Check Your Billing
Once you've submitted your cancellation request, take these steps to ensure everything is finalized and to keep your records in order.
Get Confirmation
After submitting your cancellation request, make sure to get written confirmation from Planet Fitness within 7 business days. If you canceled in person, ask for a signed and dated copy of the cancellation form before leaving the gym.
Watch Your Bank Statements
Keep an eye on your bank or credit card statements for the next 1–2 billing cycles to confirm no additional charges appear. Look for charges labeled "Planet Fit Club" or "Planet Fitness." If you notice any, it could mean your membership is still active. In that case, contact your home club immediately to resolve the issue.
"You can verify your Planet Fitness membership cancellation by checking the statements from the account that you linked to the membership. Any charges from 'Planet Fit Club' or 'Planet Fitness' on your bank or credit card statements are usually from monthly or annual membership fees with the gym. If these items continue appearing on your statements after attempting cancellation, the account is still active. Follow up with your home club to ask about finalizing your cancellation." – Rocket Money
If you’re still being charged after canceling and have proof of your request, escalate the matter with your club’s management. Alternatively, you can dispute the charge with your bank. Many banks allow chargebacks for up to 60–90 days, but it’s best to act quickly since some refund requests may not be accepted after 30 days.
Save All Records
Hold onto all cancellation-related documents, including confirmation emails, signed forms, and certified mail receipts. These records are essential proof that Planet Fitness acknowledged your cancellation and can help resolve any billing disputes.
Conclusion
This guide has walked you through the steps to cancel your membership with ease - now it's time to put these tips into action. Canceling a membership doesn’t have to be complicated if you follow a clear plan. The key is knowing your membership terms, selecting the cancellation method that suits your situation, and keeping track of essential deadlines. For example, submitting your cancellation by the 10th can help you avoid the monthly charge, while canceling by the 25th lets you skip the annual fee. Be mindful of any penalties if you're still within a minimum-term contract.
Once you've canceled, make sure to get written confirmation and keep an eye on your billing statements in the following months. Save all relevant documents - like confirmation emails, signed forms, or certified mail receipts - in case you need to address any billing discrepancies later.
If online cancellation isn’t an option at your club, other methods like visiting in person or sending a certified letter can provide immediate confirmation. By following these steps, you can successfully end your membership and take control of your fitness plans moving forward.
FAQs
What can I do if my Planet Fitness location doesn’t offer online cancellations?
If your home club doesn’t offer online cancellation options, you’ll need to get in touch with them directly. This can be done by giving them a call or visiting the club in person to request a cancellation. Some clubs may require a written notice, so it’s smart to check their specific cancellation policies ahead of time. To keep things smooth and avoid unnecessary delays, ask the staff for a clear outline of the steps you need to follow.
How can I make sure my Planet Fitness membership has been canceled?
To ensure your Planet Fitness membership cancellation is finalized, log in to your account online and check if the status has been updated. Keep in mind that cancellations typically take up to seven business days to process. If you don’t notice any changes after that time, reach out to your home club directly for confirmation. It's a good idea to save any confirmation emails or documents for your records.
Will I be charged a fee if I cancel my Planet Fitness membership early?
If your membership comes with a minimum term and you decide to cancel before that term is up, you could face an early cancellation fee of $58. To avoid any unexpected charges, make sure to carefully check your contract for the exact cancellation terms.
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